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PRIVACY POLICY & CANCELATION

Efective; 2/28/2026

At Sunset Roatan Tours, we value your trust and are committed to protectong your personal information. This documents outlines how we handle your data and our policíes regarding booking changes.

INFORMATION WE COLECT

To to provide you with the best island experience, we colect:

Personal Identifiers; Name, email, address and phone number.
Booking Details; Tour dates, number of guests, and cruise ship information (if applicable)
Payment Information; Processed securely through our third-party payment gateways; we do not store full credit cards details on our servers.

HOW WE USE YOUR DATA

. We use your information solely to:

- Confirm and manage your tour reservations.

- Communicate vital updates ( meeting locations, weather changes).

- Improve our services based on your feedback.

DATA PROTECTION

- We implement industry-standard security measures to protect your data. We never sell, rent, or trade your personal information to third-parties for marketing purposes.

CANCELATION & REFUND POLICY

We understand that travel plans can change. Our policy is designed to be fair to both our guests and our local guides.

- Full Refund: Cancellations made at least 24 hours prior to the scheduled tour start time will receive a 100% refund.

- Partial Refund/Credit: Cancellations made between 24 and 48 hours notice may be elegible for a 50% refund or a full credit for future date.

- No show/Late Cancellations: Cancellations made with less than 24 hours notice, or failure to arrive at the meting point, are non-refundable.

- Cruise Ships Issues: If your ship is unable to dock in Roatan due to weather or mechanical issues, you will receive 100% refund.

- Weather Policy: Tour operates Rain or shine. However, if Sunset Roatan Tours cancels a tour due to unsafe weather condition (e.g., extreme storms) a full refund or alternative date will be offered.

- If you have questions regarding this policíes or wish to change your booking, please contact us at:

Email: sunsetroatantours@gmail.com

WhatsApp: +50493500342.

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PRIVACY POLICY & CANCELATION

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